đź”’ Privacy Policy

Last updated: March 15, 2026

Website: https://lingolou.com

Contact Email: lingolou.support@gmail.com

Lingolou ("we", "our", "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, language level tests, and related services.

We comply fully with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

1. Data We Collect

1.1. Information You Provide Directly

  • Your name and email address when you create an account, contact us, or subscribe
  • Account and profile information you choose to provide
  • Billing and subscription information such as plan, payment status, amount, currency, and renewal or cancellation status
  • Any information you send to us via email, forms, or support requests

Payment card details are processed by our payment provider and are not stored directly by Lingolou.

1.2. Test-Related Data

When you take a German level test on Lingolou, we may process:

  • Your selected answers
  • Your test result (A1–C1)
  • Time taken to complete tasks

This information is used solely to calculate your language level and improve our tests.

Important:

Our tests do not determine your official German proficiency. Results are non-binding estimates based on automated evaluation.

1.3. Automatically Collected Data

We may collect standard technical data:

  • IP address (used for security and location analytics)
  • Browser type and version
  • Device type and basic device information
  • Approximate location derived from IP address
  • Cookies (see Section 7)

This data is used for security, fraud prevention, analytics, and service operation.

2. Purpose of Data Processing

We use your data only to:

  • Provide and improve our language tests
  • Create and manage your account
  • Process subscriptions, payments, renewals, and cancellations
  • Send service-related messages about your account or billing
  • Send updates or resources if you subscribed
  • Respond to your inquiries
  • Analyze and monitor performance (including geographic distribution of users)
  • Ensure security and prevent abuse

We do not use your data for profiling, automated decision-making, or selling to third parties.

3. Legal Basis for Processing (GDPR Art. 6)

We process data only if one of the following applies:

  • Consent (Art. 6(1)(a)) – Newsletter, optional data you provide
  • Performance of a Contract (Art. 6(1)(b)) – Delivering the test and website operation
  • Legitimate Interest (Art. 6(1)(f)) – Analytics, security, service improvement

4. Data Retention

We store your data only as long as necessary:

  • Account Data: While your account is active and for a limited period afterwards where needed for security and legal compliance
  • Billing Records: As required for accounting, tax, fraud prevention, and dispute handling
  • Emails / Newsletter Data: Until you unsubscribe or ask us to delete the data, unless we must retain it by law
  • Contact Requests: For as long as reasonably necessary to respond to and document support issues
  • Test Data: Anonymized and kept for test quality improvement
  • Server Logs: Deleted automatically within reasonable timeframes (30–90 days)

You can request deletion at any time (see Section 8).

5. Data Sharing

We do not sell, rent, or trade your personal data.

We may share relevant personal or aggregated data with service providers that help us operate Lingolou, such as:

  • Hosting providers
  • Analytics and consent-management tools
  • Email delivery services (for newsletters)
  • Payment processors and billing infrastructure providers
  • Customer communication or support tools

Third-party processors only receive the data necessary for their role and must process it under contractual and legal safeguards.

6. International Transfers

If we transfer data outside the EU/EEA, it is only if:

  • The recipient country has an EU adequacy decision, or
  • Standard Contractual Clauses (SCCs) are in place

We ensure all transfers are secure and compliant.

7. Cookies

We use essential and analytics cookies, such as:

  • Essential cookies (website functionality)
  • Analytics cookies (anonymous traffic statistics)

You can manage cookies in your browser settings.

We do not use cookies for advertising or cross-site tracking.

8. Your Data Rights (GDPR)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion ("right to be forgotten")
  • Restrict processing
  • Withdraw consent at any time
  • Receive your data in a portable format
  • Lodge a complaint with your local data protection authority

To request any of these rights, contact us at:
📧 lingolou.support@gmail.com

9. Children's Privacy

Lingolou is not intended for children under 13.
We do not knowingly collect personal data from children.

10. External Links

Our website may contain links to external platforms (e.g., TikTok, Instagram, YouTube).
We are not responsible for the privacy practices of those websites.

11. Changes to This Policy

We may update this Privacy Policy as needed.
The latest version will always be available on this page.

12. Contact

If you have questions about privacy or data protection, contact us:

We will respond as soon as possible and within GDPR timeframes.